Terms & Conditions

  1. General Information

Hole in the Wall Curtains Ltd is a company registered in the U.K. No 05108280

Welcome to fabric-direct.co.uk (Hole in the Wall Curtains Ltd). Hole in the Wall Curtains Ltd provides access to the fabric-direct web store and sells our products to you subject to the conditions set out on this page.

Please read these conditions carefully before using the fabric-direct website (web store). By using the fabric-direct web store, you signify your agreement to be bound by these conditions.

Hole in the Wall Curtains grants you a limited license to access and make personal use of this web store, but not to download (other than page caching) or modify it, or any portion of it under any circumstances. This web store or any portion of this web store (including any images, logos or descriptions) may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited or used for any commercial purpose.

Your Details

We reserve the right to refuse access to the web store, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you. If you use the web store, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.

Please inform us immediately of any changes to the information that you provided when registering.

Please ensure that all details entered are accurate and correct. Failure to provide accurate and correct information could potentially affect the acknowledgment, communication and/or dispatch of orders.

Your Conduct

You must not use the web store in any way that causes, or is likely to cause, the web store or access to it to be interrupted, damaged or impaired in any way.
You must not use this web store for any unlawful use or purpose, to include but not restricted to any of the following activities;

In connection with a criminal offence or other unlawful activity:
Send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”.

Electronic Communications

When you visit fabric-direct or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the web store. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Losses

We will not be responsible for any indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the web store or when a contract for the sale of goods by us to you was formed. Hole in the Wall Curtains does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty. Whilst we take reasonable precautions to ensure our web store is free from viruses, spyware and any other similar programs, we do not accept liability for any viruses transmitted or received during the use of this web store, and it is your responsibility as the user of this web store to have appropriate and or adequate software to protect against any of the above.

General

All content included on the web store, such as text, graphics, logos, button icons, images, is the property of Hole in the Wall Curtains Ltd.

You may not systematically extract and/or re-utilise parts of the contents of the web store without our express written consent. In particular, you may not utilise any data gathering and extraction tools to extract any substantial parts or information contained on this web store.

Whilst every care has been taken to ensure all photography displayed within the web store accurately represents each product, Hole in the Wall Curtains provides no guarantees, conditions or warranties as to its accuracy.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our web store, policies, and these terms and conditions at any time. You will be subject to the policies and conditions in force at the time that you use the web store or that you order goods from us.

Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

  1. Ordering Online

Shopping online with fabric-direct is easy and secure.

Adding Products to Your Basket

Find the relevant product category and choose the item you are looking for.

Select the size or colour option (if applicable) and add it to your basket by clicking on “Add to basket” button.

The ‘Your Shopping Basket’ page then appears.

You can ‘Continue Shopping’ and repeat this step until you have all the products you wish to purchase in your basket or ‘Checkout’ to place your order.

Prices

The prices shown on the site are per unit and shown in pound Sterling (GBP). All prices include VAT. Where applicable delivery charges are added at the checkout.

Products sold by us on the web store are considered available for despatch. Please note that despatch estimates are just that. They are not guaranteed despatch times. Generally, all stock items will be despatched within 5 business days. Please call 01922 631512 and ask for our internet sales department or email sales@fabric-direct.co.uk

Despite our best efforts, a small number of products in our web store catalogue may be mispriced. Rest assured, however, that we will verify discrepancies before despatch. If a product’s correct price is lower than our stated price, we refund the difference and send you the product. If a product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before despatch or notify you that we will cancel your order.

Your Shopping Basket

The ‘Cart’ area found in the top right of the screen shows the total number of items and the total value of your basket, excluding of P&P. At any time you can click on the basket to view its contents. On the ‘Cart’ page you can change the desired quantity of each product, remove products from your basket, proceed to the Checkout or Continue Shopping.

Promotion Code

If you have received a fabric-direct promotional code (e.g. ABC123), simply enter the code into the box provided on the ‘Cart’ screen and click ‘Apply Coupon’. The promotion description and details will be displayed in your shopping basket, and the total amount will be shown net of any discount. Click ‘Continue Shopping’ to continue browsing and to make further selections, or if your order is complete, click ‘Proceed to Checkout’.

Terms of Sale

To place an order with fabric-direct, you must possess a valid credit or debit card.

Checkout

Check the list of products is correct, then click on the ‘Proceed to Checkout’ button from the ‘Cart’ page. You will now enter the secure checkout pages, with the following steps:-

Billing address: Enter your details for billing purposes, and for delivery if the goods are to be shipped to you.

Shipping address: Enter delivery details if different from your billing address.

Payment: Check the order details, then click ‘Place Order’. You will then be redirected to a secure area where you should enter all relevant debit or credit card details. Once complete click ‘Proceed’.

Order confirmation: Once your payment has been processed, you will be redirected to the fabric-direct web store to the order confirmation screen. This means your order is now complete. Your electronic receipt with your order reference number is displayed on screen. Please print the order confirmation for your records. We will also send you an order acknowledgement by email.

Please ensure details entered are accurate and correct. Failure to provide accurate and correct information could potentially affect the delivery cost, acknowledgment, communication and/or dispatch of orders.

Should you experience any difficulties please call Hole in the Wall Curtains on 01922 631512 and ask for our internet sales department.

Payment

You can pay securely online with a debit or credit card. We can currently accept Visa, Mastercard, Delta, Maestro, Switch, Solo and Electron.

We apply best-in-class security to protect you and your credit card details. For more information, see our privacy policy.

Our Contract

When you place an order to purchase a product from Hole in the Wall Curtains we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us on receipt of payment. However, this does not affect your statutory rights, nor your right to cancel an order.

  1. Delivery

Please note that we are currently only in position to deliver within the United Kingdom and Ireland.

Shipping and Handling

Delivery is free for orders over £100.00 (including VAT) within the mainland UK. A delivery charge is made on orders at or less than £100.00. Currently this charge stands at £4.95, but is subject to change.

Further to this, fabric-direct also offer a free in store collection service from our branch, Hole in the Wall Curtains, 47-49 Goodall Street, Walsall, West Midlands. WS1 1QJ. This option can be selected during the checkout procedure.

For orders to destinations other than mainland UK an additional shipping charge will apply, details as follows:

Scottish Highlands – £8.00

Northern Ireland, Isle of Man and Isles of Scilly – £8.00

Channel Islands – £8.00

Republic of Ireland – £15.00

The shipping amount will be automatically added to your order value during the ordering process.

fabric-direct is a UK based web store and specialise in supplying to UK mainland. For this reason if you require a quote for the latest shipping charges for destinations other than mainland UK, please use the ‘contact us’ option and provide your address, with the postal code.

Delivery

Your chosen goods are carefully delivered using one of a number of well known and respected Carriers. The carrier chosen depends upon the weight and /or physical length of your order. All in stock products will be despatched within 5 business days.

Sometimes an item may be out of stock and delivery times will be longer. We will contact you if this is the case. The estimated delivery time is usually the maximum time an item should take from ordering to delivery.

For orders to destinations other than mainland UK (including Northern Ireland, Southern Ireland, Isle of Man, Channel Islands, Scilly Isles and Scottish Highlands, including Scottish Isles) despatch dates may differ and if so, the dates will be confirmed at the same time as the quote for the shipping charge. Despatch is then normally within 5 business days from receipt of the payment for shipping.

We have gone to great lengths to ensure that your goods arrive in the same state as when it was packed. Our couriers have years of logistic experience, and have a system in place to ensure the safe arrival of your order. In the unlikely event of receiving your order in an unacceptable state please refer to the returns and refunds section of this policy.

Receiving and Signing For Your Goods

The carrier will always require a signature when the goods are delivered. Please make sure someone is at the delivery address when the items are due otherwise the goods will be taken back to the Carriers depot. The driver will leave notification of the delivery attempt, customers should contact the carrier to re-arrange delivery.

If the customer fails to contact the carrier within 5 working days the products will be returned to fabric-direct, who will contact the customer in due course. Re-delivery will be at the customer’s own expense.

If you sign for a package, but are unable to open and check the condition of the contents at the time of signing, please add the words ‘UNCHECKED’. If you notice that the package is damaged in any way, no matter how slight, please sign as ‘DAMAGED’. If you sign for a delivery which you find at a later date is damaged, you may find that the carrier refuses liability. Signing for the goods without checking their condition may transfer liability and the Duty of Care to you.

Unfortunately, we cannot determine the exact delivery time. Deliveries normally take place between 9am and 5pm. NB: Delivery to a works address is possible .

  1. Customer Service

The fabric-direct team are always happy to answer any order queries you may have.

Our Details

fabric-direct contact details are as follows:

Tel: 01922 631512

Email: sales@fabric-direct.co.uk

Fabric Direct Online
C/O: Hole in the Wall Curtains Ltd
47-49 Goodall Street
Walsall
West Midlands
WS1 1QJ

As an Internet based store, the best way to contact us is via email. Queries via the telephone or via our postal address may result in a delay in responding.

  1. Returns & Refunds

Returns/Cancellations

Fabric-direct want you to be 100% satisfied with your purchase. If you are not happy with your purchase for any reason you can return part, or all of your order, and we will refund the amount you paid for that item.

You may cancel your order at any time prior to despatch by calling us on 01922 631512. We will confirm your order cancellation by email.

However, if you wish to cancel an order following despatch, you will need to arrange the return of the goods. Customers have the right to return unused and unopened goods within 7 days from date of receipt.

If you decide to cancel, you must return the goods to us at your own expense. When returning goods, please ensure that they are packed sufficiently as we cannot accept goods that are damaged during their return. Damages due to insufficient packing will need to be claimed by you, from the company used to send the goods back to us.

When goods have been received and checked your account will be credited.

Customers must inform fabric-direct of any order related discrepancies no later than 14 days from receipt of goods.

If your items are out of stock, they will be placed on back order and despatched as soon as they arrive back into stock. We will advise you of this as soon as possible by email. If you would rather not wait, you have the option to cancel your order at this stage and receive a full refund.

This cancellation policy does not affect your legal rights.

Returns Procedure

Prior to returning any goods please contact fabric-direct. Returns are organised via email as detailed below:

Email: sales@fabric-direct.co.uk

Please quote your name, order reference, original date of order and which product you wish to return. This will allow us to issue you a returns number so that when your goods arrive, we can arrange for a refund. The returns reference number may be used to contact us in the future.

Some smaller items may be returned via post. Again, please contact us if you wish to return goods via post. Our postal address to return goods is:

Fabric Direct Online
C/O: Hole in the Wall Curtains Ltd
47-49 Goodall Street
Walsall
West Midlands
WS1 1QJ

You do not have to give any reasons for cancellation. However, a brief explanation will help us to improve the service we offer to you and other customers in the future.

If you decide to cancel, you must return the goods to us at your own expense. When returning goods, please ensure that they are packed sufficiently as we cannot accept goods that are damaged during their return. Damages due to insufficient packing will need to be claimed by you, from the company used to send the goods back to us.

If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

If we have to cut the fabric you require from a roll, fabric purchased from our website is subject to a cutting charge, should you wish to return fabric to us.

For orders of 4 metres or less there will be a 50% cutting charge.

For orders of 5 or more metres there will be a 25% cutting charge.

This surcharge is merely to cover the waste involved in cutting fabrics from rolls and therefore we strongly suggest that before ordering any fabric you take advantage of our free sampling service to ensure that the fabric is the correct colour, and is suitable for your requirements.

Should you have any queries regarding the use of fabrics from us then please feel free to contact us. Should you require any further information from the manufacturer we will source this for you as quickly as possible.

If you return products that were posted free of charge by us as a result of the order value exceeding £100, we reserve the right to charge a postage fee if all or part of the order is returned to us results in the aggregate value of the goods not returned to be under £100.

NB: All returns to us will be notified to you within 7 days of receipt of goods.

Back Orders

If your items are out of stock, they will be placed on back order and despatched as soon as they arrive back into stock. We will advise you of this as soon as possible by email. If you would rather not wait, you have the option to cancel your order at this stage and receive a full refund.

Faulty or Damaged Items

If there is a problem with the goods, please contact us on 01922 631512 quoting your order number, your name, address and details of the product. We will deal with the matter in accordance with your legal rights and advise on how to proceed.

Guarantee

Faulty goods, goods damaged in transit by our carrier or goods sent in error will be replaced, an alternative sent or a refund made – whichever you prefer.

Please note that slight colour variations are not considered a fault, especially on wood poles. This does not affect your statutory rights.

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