Other Countries / International Shipping
We can ship to most countries worldwide. If you can’t find an estimate for your location feel free to contact us on 01922 633922 or email us at firstname.lastname@example.org in order to request a delivery quote.
As all fabrics are different weights please bear in mind that once the order is weighed if there is a difference in postage charged there may be a further payment required or refund of the difference due. This particularly applies to orders being dispatched to the Far East, Australia, and New Zealand. We will email you with revised delivery cost after the order has been placed.
The customer is responsible for paying customs duty when the order arrives in the delivery country. We will not be responsible for these extra costs.
Please note international shipments may take longer due to covid-19.
Shipping and Handling
Your chosen goods are carefully delivered using one of a number of well known and respected Carriers. The carrier chosen depends upon the weight and /or physical length of your order. All in stock products will be despatched within 3 business days, however during busy periods this can take slightly longer.
Sometimes an item may be out of stock and delivery times will be longer. We will contact you if this is the case. The estimated delivery time is usually the maximum time an item should take from ordering to delivery.
We have gone to great lengths to ensure that your goods arrive in the same state as when it was packed. Our couriers have years of logistic experience and have a system in place to ensure the safe arrival of your order. In the unlikely event of receiving your order in an unacceptable state please refer to the returns and refunds section of this policy.
Receiving and Signing For Your Goods
The carrier will always require a signature when the goods are delivered. Please make sure someone is at the delivery address when the items are due otherwise the goods will be taken back to the Carriers depot. The driver will leave notification of the delivery attempt, customers should contact the carrier to re-arrange delivery.
If the customer fails to contact the carrier within 5 working days the products will be returned to fabric-direct, who will contact the customer in due course. Re-delivery will be at the customer’s own expense.
If you sign for a package but are unable to open and check the condition of the contents at the time of signing, please add the words ‘UNCHECKED’. If you notice that the package is damaged in any way, no matter how slight, please sign as ‘DAMAGED’. If you sign for a delivery which you find at a later date is damaged, you may find that the carrier refuses liability. Signing for the goods without checking their condition may transfer liability and the Duty of Care to you.
If your order is damaged or items are missing please contact us within 7 days of delivery to process a claim for a replacement. Images may be requested for claim purposes, this does not affect your statutory rights.
Unfortunately, we cannot determine the exact delivery time. Deliveries normally take place between 9am and 5pm. NB: Delivery to a works address is possible.
Risk of loss and damage to your order passes to you on the date that the goods were delivered, or on the date that first delivery was attempted by our carriers.